Refund Policy

RETURN AND REFUND POLICY

We want you and your child to love our products. This policy outlines the conditions for returns and refunds for orders placed on our website, https://www.littleengineers.in/.

1. Return & Refund Eligibility
You are eligible for a return and refund only if the product you received is:

Damaged: It arrived in a damaged or broken condition.

Defective: It has a major manufacturing defect.

Incorrect: It is not the product you ordered.

Damage / Defective / Replacements / exchanged products will be delivered in 7-10 days.

Please note that for a return to be considered, the product must be in its original, unopened, and unused condition with all packaging intact. We do not accept returns or offer refunds for a change of mind.

2. Return Process & Timeline
To initiate a return, you must notify us within 7 days of the delivery date. After this period, we will not be able to accept any return requests.

Here’s the step-by-step process for a return:

Provide Proof: Attach clear photos or a video that clearly shows the product's condition upon arrival, including the original packaging.

Await Approval: We will review your request and, if approved, provide you with instructions for returning the item. Do not send the product back to us without this authorization.

3. Refund Timeline
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method.

Refund Credit Timeline: Please allow 7-10 business days for the refund to be processed and for the amount to reflect in your account. This timeline is an estimate and may vary depending on your bank's policies.

website owner - Stem3D